Germany Customer

What the acronym ‘CC’ could stand for? It’s simple: For call and contact center, customer care, customer contact and what is otherwise still suitable for ‘ customer dialogue of the future ‘ extended program, new structure, new content, new priorities: so presents itself the new CC science 2009 on 15 and 16 September at the new campus of the University of Leipzig. The Convention is the successor of the call center science taking place since 2007 in Leipzig, Germany. We have consciously decided to make the name change, because the CC science thematically far beyond classical topics of the call and contact center industry”, explains Holger Wittig, Marketing Director of itCampus. The software and system House aligns the event together with the trade magazine TeleTalk. CC stands for more than just call or contact center”, adds Wittig, the shortcut can also customer care or customer contact mean topics, as are interested in medium-sized companies and executives of large companies such as the call Center economy.” And so the CC science 2009 as a think tank as a platform for knowledge and transfer of know-how from research and practice. The Convention provides a forum for dialogue between academics and practitioners, enables the exchange of experience between various sectors. Because”how intense, companies today already with the customer dialogue of the future deal, can be later crucial to their business success.

“” “The theme of the two-day event customer dialogue of the future” filled with lectures, discussions and examples of best practice around the core themes of science”the agenda, future”, business”and practice”. Software self-learning the bandwidth range by a factor of man in the contact center”to customer dialogue for the i-generation up to the potential”. About 250 participants are expected. “CC science 2009 at a glance: motto: customer dialogue of the future”. 15 & September 16, 2009 Location: University of Leipzig the CC science 2009 is call centre under the auspices of the Institute of information management at the University of Leipzig, the Institute for operations research and corporate management (ifu) at the Martin-Luther-University Halle-Wittenberg and the industrial Leipzig Chamber of Commerce, Association of SMEs (BVMW), as well as the trade associations Forum Germany, (Austria) and (Switzerland). The CC science 2009 is being organised by itCampus group and TeleTalk and supported by Symantec Germany GmbH, KG, the 4com GmbH & co. the HL AG, IBM Germany, bfkm thimble + seidel, of Shop4telecom GmbH, ITyX solutions AG, call-center-Scout, Interactive Intelligence Inc., of sonal Software GmbH komm telekommunikations GmbH, the ASC telecom, the buw group of companies, the Initiative Mittelstand, the Association of voluntary self-monitoring body for value-added services (FST), as well as the magazines radio show, Contact management, call center for finance, CCjournal magazine, the site of the competence call center,, the Saxon IT portal, the middle-class list and VISAVIS PresseBox technology – press service. More information and registration see Infoline: + 49. 341. 4 92 87 40

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