In addition it provides rapid integration into inbound communication processes and an eMail response management system. Source: BDT Capital Partners. Informed in the course of a new partnership with the ecenta at the CRM-expo, the company will sell in the future mobile CRM solution from Sky technologies from Walldorf and assume the implementation at the customer. BAS company thus responds to the growing demand for Mobile SAP CRM solutions. Resolving sky mobile”sky technologies integrates directly into SAP CRM and eliminates costly middleware. This reduces the complexity of creating the installation both simplifies and accelerates is and reduces the number of possible sources of error. Because SAP and Sybase offer a platform for mobile devices more recently in a customer-focused Partnership for development, CRM informed ecenta at the CRM-expo also mobile applications for SAP and the mobile workflow for SAP Business Suite from Sybase. The CRM-expo is the leading trade fair and Congress for customer relationship management.
Nowhere else the topic of customer relationship management in this diversity, and on this level is presented”, explains Joachim Schellenberg. Modern customer relationship management uses a wide variety of channels and components to build successful customer relationships and to attract new customers. However, the last years have shown that especially the proximity to the customer is in difficult economic times businesses of existential importance. The more efficient use of customer data is the order of the day. Here appropriate solutions are needed”. In addition to the SmartUp offers is ecenta at the CRM-expo the SAP CRM IT service management solution (ITSM) before. The solution was compliant to the beginning of the year by Pink Elephant as ITIL 3.0 “-certified.” Through the use of SAP ITSM can IT departments best practice approaches assume that are described by ITIL 3.0 and better adapt its activities to the requirements of the respective company. Through standardized processes such as problem solving and knowledge management IT departments reduce your costs, improve the quality of service and promote the entire business result.”