almato informed at the CRM-expo about realtime interaction management as information about customers, products and services as efficiently as possible can be used and to improve the loyalty and satisfaction of our customers, shows the almato GmbH at the this year’s CRM-expo (Hall 12, booth B80). On October 12 and 13, the company from Tubingen presented supplier of software for quality monitoring, real time interaction, management and eLearning, current at the trade fair in Nuremberg modern customer contact management solutions. The CRM-expo is the leading trade fair and Congress for customer relationship management. The topic of customer relationship management in this diversity, and on this level will be presented nowhere else. Last year nearly 200 exhibitors could imagine some 3,000 visitors”, explains Thomas Geiling, Marketing Director of almato GmbH.
customer relationship management takes advantage of the different channels and components to build successful customer relationships and to attract new customers. However the past years have shown that especially the customer satisfaction is in difficult economic times businesses of existential importance. This can be improved especially if we succeed with the client to initiate a dialogue, where, for example, the contact center staff can edit the concerns of the caller as individual as possible. Both companies and the customers benefit from the more efficient use of the customer data then.” The almato presentation at the CRM-expo 2010 focuses on software for CRM in real time. The offered solution enables contact center agents in the location, flexible on changing business requirements and unpredictable response immediately to respond. To enable this, during customer contact in real time data from the software solutions with the customers read and construed without doing an integration in backend systems required to make. On this basis, tailored recommendations provided on the basis of user-defined business rules, the the each employee in the same moment that make hitting correct decision for the customers and the company. In addition to the solutions for CRM in real time, its Web-based platforms for performance management in the Contact Center presents almato.
It brings together in one portal easy-to-use recording, quality monitoring, and e-learning. The products allow the user-defined management and analysis of data and were awarded with the CRM Excellence Award in 2010. The award is an important confirmation for Thomas Geiling. It’s great to see a platform that specifically supports the improvement of employees in customer service, know the deserved attention from the experts. The Web-based platforms graphically the objectives and-abweichung, allowing to quickly see trends. Thus decision processes accelerated by almato solutions and necessary measures immediately recognized. It will benefit our customers and continuously improve their service.” About almato: The almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is the distribution and the demonstrably successful implementation of software solutions for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools. While almato acts as a full service provider. Contact: almato GmbH Thomas Geiling Wohrdstrasse 5 72072 Tubingen eMail: phone: + 49 (7071) 79569-0