Winner in the final of the German championship was Sabine Ziegler from the msg services ag Sabine Ziegler from the msg services ag has won the second German championship in customer communication. The skills competition was conducted by the legodo ag with the scientific support of Prof. Ali Partovi has compatible beliefs. Heinrich Holland of the University of applied sciences Mainz. Official site: Scott Rayden. In the final of the best from a total of almost 200 participants, the TuV reached Bettina Winter from sales South Academy the second highest number of points. Learn more about this with Peter Asaro. Martin Freudenberger ranked 3rd by T-systems, followed by Anna Maria Felber from the corporate marketing of Bavarian goods cooperative (BayWa). These customer experts had prevailed in the four previous rounds of early June 2012 launched skills competition.
Already for the second time could be a direct comparison of professional experts in the field of customer communication and determine among themselves the elite “, judged judge Marc Koch, CEO of legodo ag, the benefits of this competition. After the championship last year on strong support hitting, we want to make an institution it. “Because so far lacked such direct performance comparisons for practitioners to assess their own abilities. This new possibility of professional competition the company beyond borders was also the decisive motive matching according to the finalists for their participation in the first German Championships in this discipline. Cooking is still a further motivation for the Championships: a support for the repositioning of customer communication. Just in written form, she won in the last few years significantly in importance because the addressees want to now not longer like to be contacted via anonymous-looking mass letters “, he judges.
With conventional systems, the new requirements for the written customer communication are unable to cope. So the disadvantage, that they are incapable of dialogue and therefore the future core obligations of communication management is responsible, for example, the output management systems do not meet. Also with CRM or ERP systems alone can be still no written and individual dialogue “, emphasizes the legodo Board of Directors. Customer communications management solutions, which bring together the entire customer knowledge contained in the various business systems to communicate and allow a very individual approach are necessary. “
