Today, modern industry looking for the quality of its products offered through the improvement of efficiency of their processes. Managers of small, medium and large businesses are embedded in the inversion of strong sums in the implantation of management systems and consulting in general allow the decline of times, costs and failures in the final products. The offer of complex systems of indicators that allow to measure in real-time the status of different processes, external, internal and customer satisfaction to make effective decisions are constantly. But these systems in many cases, instead of becoming simplifying control and facilitators of real information for decision-making, become increasingly narrow cells for managers to take much of his time on track, and especially in achieving members of organizations to take corrective actions before any significant deviation. Managers perceive a vacuum in style and management tool, feels the lack of the oil that lubricate the gears between staff and policies, procedures and controls established. This happens for both complex and simple reason, these indicators and management systems are increasing the work of the organization instead of replace and simplify part of it. This happens because no it is attacking the cause root directly, the human quality of people who integrate each organization.
The first step before purchase and implement management systems and/or indicators is work on the human quality of people. We must start from the point that organizations are social entities, i.e., are composed of people and the latter are those who will make management systems, indicators, procedures, policies and other elements that apply, really as a solution or one problem more functions. Human quality can be measured under criteria such as values, ethics, responsibility, punctuality, discipline, order and cleaning, motivation, ability to relationship and other aspects fundamental. A person with a high human quality can have the same professional success as a corrupt person, with the difference that the first will feel real and motivating internal pride in what has been achieved as well as conscience, aspect that cannot be reached to assess monetarily.
NOT LO allow: You lose 6th action.-forget about grant awards or collective commissions divided equally between everyone. It’s a waste!, any seller who always gives results, hates that kind of incentive. He is a unique individual and therefore want a single award that distinguishes it from others. Also watch meticulously to have promptly pay them their commissions in the minor possible time stretch. If you care about them and not allow the backlog in payments, them you RENDIRAN 100% 7th action-support an atmosphere of recognition of small and large achievements. Continuous achievements are the result of keep on high all the time the aspirations and expectations of its people.
Based on the strategic guidelines of Genfar, an interdisciplinary team comprised of staff from the commercial area and Genfar and a group of Colombia Mind consulting, technology initiates the SalesLogix CRM system implementation project, in its components of sales and customer service. The main targets by the task force are: first goal: implement the system of support to the different groups that have direct interaction with customers and doctors, such as groups of direct sales, support group transfers of product and medical group management. These groups are designed to meet both human health and animal health market. It is proposed that this system can provide greater value added in the relationship with the customer, through the channel of visit directly to each customer segments and markets that attends Genfar. This implies equip the sales force, management sales and managerial levels of the tools needed to plan, execute, control and permanently improve interactions with customers through the channel of direct visit. In turn, this requires the integration of the new CRM SalesLogix System with the ERP system used inside of Genfar (SAP). Second goal: implementing an information system in the area of service support, customer responsible for addressing different types of interactions with customers of the company, from taking orders through the Call Center, to the management of all cases of suggestions, complaints and technical incidents. Established as one of the main objectives providing service to the client of a system that allows, through the telephone channel (via a Call Center operation), have an integral vision of the situation of each of the company’s clients, in order to provide support for their concerns. Additionally intends to use the facilities and resources of the Call Center to run marketing campaigns, sales and collections.